"Ask the right questionsand the answers will readily reveal themselves.”
Build CReATIVE CULTURES
“One of my responsibilities is to create a supportive environment where Fidelity leaders are comfortable and confident asking uncomfortable questions about Fidelity’s business strategy, culture, and customers; where everyone knows that there is no intent to find someone or something to blame. The point of catalytic questioning isn’t to try to identify the culprit for some past mistake or transgression. The idea is to get beyond what first appears and instead to really probe the root issues."