hbr

Kodak. Sears. Borders. The mere mention of any of these companies brings to mind the struggle to stay relevant amid today’s technology and boundless alternatives. But behind each of them lies a deeper story of at least one leader who is or was “sheltered” from the reality of their business.

This dangerous “white space” where leaders don’t know what they don’t know is a critical one. But often, leaders — especially senior ones — fail to seek information that makes them uncomfortable or fail to engage with individuals who challenge them. As a result, they miss the opportunity to transform insights at the edge of a company into valuable actions at the core.

Nandan Nilekani, an Indian entrepreneur, bureaucrat, and politician who co-founded Infosys and was appointed by the Indian prime minister to serve as Chairman of the Unique Identification Authority of India (UIDAI), believes it’s vital to keep this channel of communication open in any leadership position.

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